At mixiava, customer satisfaction is our priority. If you are not satisfied with your purchase, we offer a flexible return and refund policy to ensure your experience with us remains positive.
30-Day Return Window Items can be returned within 30 days of receipt. Products must be in unused, resalable condition with original packaging and all included components.
Free Returns We provide free return shipping. Contact us at sabbaqkurtadoi@hotmail.com to begin the return process. We’ll provide a prepaid label and instructions.
Non-Returnable Items
- Downloadable digital products
- Gift cards
- Custom or made-to-order items
Refund Process Refunds are processed within 5–10 business days after receiving and inspecting the returned item. Refunds will be issued to the original payment method.
Late or Missing Refunds If you haven’t received a refund:
- Check your bank account again
- Contact your credit card company
- Contact us if the issue persists
Exchanges If your item is defective or damaged, we’ll replace it. Email us with your order number and photos of the issue.